The Missouri Public Service Commission has instructed Evergy Missouri Metro and Evergy Missouri West, collectively known as Evergy, to furnish the Commission with updates and additional details concerning Evergy’s Time-of-Use (TOU) rate implementation plan.
The Commission has specifically asked for more information on a variety of topics, including:
- Enrollment Summaries: The Commission is interested in data segmented by specific customer groups such as Electric Heat Customers, Non-Digital Customers, Senior Customers, Rural Customers, Low-Income Customers, and Less Energy Engaged Customers.
- Contact Center Engagements: Evergy is to provide details on customer complaints and the types of resolutions for each call.
- Customer Engagement: Updates on customer calls, surveys, and usage of Evergy’s Compare My Rate online tool are also requested.
- Customer Data: Information on the frequency with which accounts switch TOU rates is needed.
- Average Payment Plan (APP) Information: The Commission wants to know the number of customers removed from the APP due to enrolling in a new rate option via self-service, as well as the total number of re-enrollments in the APP after the new TOU rates take effect.
Evergy is also required to submit progress reports to the Commission during on-the-record presentations slated for November 2023, January 2024, and April 2024. Additionally, Evergy will hold a stakeholder meeting in 2023 to gather feedback and input.
As previously mandated by the Commission, Evergy’s new default TOU rates will undergo a phased-in implementation from October 1, 2023, through December 31, 2023. The period leading up to October 1 has been designated as a lead-in time for customer education and outreach.
