Hy-Vee temporarily suspending return, refund and rain check policy

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Hy-Vee announces that it will be temporarily suspending its return, refund and rain check policy until further notice.

Beginning today, Hy-Vee stores across its eight-state region will not accept returns or issue rain checks for its products. If customers find that any fresh product, such as produce, meat, seafood or deli items, do not meet Hy-Vee’s standards for freshness, then those products can be exchanged for a new product. Non-perishable products, however, will not be accepted.

If customers have a defective product they’ve purchased from a Hy-Vee store, they can exchange that product for a new item, since those products will not be re-stocked. Additionally, due to the unprecedented demand for certain products and limited product availability, Hy-Vee stores will temporarily stop issuing rain checks for products that are out of stock.