User Login    
 + Register
PDQ Cleaning
News : Classic Tech Support Scam Sees Resurgence
Posted by Randy on 2014/8/14 3:58:50 (254 reads) News by the same author

KANSAS CITY, MO (KCTV) - A classic scam is seeing a resurgence in some areas.
Click to see original Image in a new window

Earlier this week, the Better Business Bureau of Central Oklahoma said it's received calls from people in their area about a scam that involves "tech support" employees installing viruses on victims' computers and asking for financial information.

Here's how the scam works. Victims get a telephone call from someone claiming to be with tech support, usually from a well-known company such as Microsoft, telling them their computer is sending error messages, and they're detecting a virus on the computer. The scammer says only a tech support employee can remove the virus, but they first need access to the computer.

If the victim gives the OK, the caller will run a scan and point out how the virus has infected the computer. They then offer to remove the virus for a fee and ask for credit card information. Victims who allowed the caller remote access to their computers, whether they paid for the virus to be removed or not, reported difficulties afterwards, according to the FBI Internet Crime Complaint Center.

"Usually with this scam, the ‘tech support' employees just get credit card information, but now they're getting access to a victim's computer and installing harmful viruses," said Kitt Letcher, president and chief executive officer of BBB. "Oklahomans should be wary of anyone trying to gain access to their computer over-the-phone and should never give out financial information."

"He's called himself Ben, Tom, Charlie and Adam," said Charlotte Melson of Raytown, MO.

Melson got calls on her home phone and her cell phone, calls with area codes from multiple states.

"The first time he called me, I was like, ‘Oh my gosh, I'm getting this phone call. Something's wrong with my computer,'" she said.

Her skepticism kicked in just as she was about to press enter on a code the caller had given her.

The BBB of Kansas says this is often referred to as the Microsoft scam, and it's been going on and evolving for over a year.

The local Better Business Bureau said the caller directs a person to an error page that could scare anyone who doesn't know that the errors are old and insignificant.

"They'll pull up a few things and say, ‘This is going to crash your computer. Do you want your computer to crash?' They use a scare tactic," said Cherie Reese of the BBB of Greater Kansas City.

Once a person gives them remote access, the caller can monitor every keystroke, including bank passwords and credit card numbers.

"Microsoft is not just going to call you out of the clear blue and say that we need to fix your computer. Usually they wait for you to call them when you have a problem with your computer," Reese said.

The BBB said it's easier to fall for this type of phone call scam than an email phishing scam because a person can ponder an email, but the phone call puts them on the spot. They urge anyone to report calls like this to them and the Federal Trade Commission.

Those who were taken or even think they may have been, the BBB recommends that they file a fraud alert with the three main credit bureaus and change all of their passwords.

BBB recommends the following tips for people if they receive the "tech support" calls:

Don't relinquish control of your computer. You should never give control of your computer to a third party unless you can confirm it's a legitimate representative of a computer support team with whom you are already a customer. Do not purchase any software or services or visit any website to download software that will allow them to take control of your computer remotely.

Be wary of providing your financial information. You should rarely, if ever, provide credit card and other financial information over-the-phone, especially to anyone claiming to be from "tech support."

Record caller's information. Take the caller's information and report it to your local authorities, BBB and the Federal Trade Commission Complaint Assistant website. Neither Microsoft nor their partners make unsolicited phone calls to charge customers for computer security or software fixes.

Protect yourself and your computer. If you did allow a caller to access your computer and realize it's a scam, you should change the passwords for your computer, email and online banking accounts. Also, be sure to run a virus scan and consider placing a fraud alert on your credit report if you shared personal and banking information.

There also also these three links for complaints or questions.

BBB: https://www.bbb.org/consumer-complaint ... e-a-complaint/get-started

FTC: http://www.ftc.gov/faq/consumer-prote ... it-consumer-complaint-ftc

FBI: http://www.ic3.gov/complaint/default.aspx

Printer Friendly Page Send this Story to a Friend Create a PDF from the article


Other articles
2015/5/27 16:10:00 - AAA Blue Jays Open Season With Burleigh Grimes Doubleheader
2015/5/27 16:04:44 - NCMC Dean Retires After 27 Years
2015/5/27 15:57:40 - Newtown-Harris Announces Teacher Resignation And Hire
2015/5/27 15:53:30 - Chillicothe Man Injured After Car Strikes Deer
2015/5/27 15:50:42 - Bluegrass Festival Coming To Chillicothe In June
2015/5/27 15:37:24 - Truck/SUV Collision Injures 19-Year Old
2015/5/27 15:32:55 - ATV Accident Sends Marceline Man To Hospital
2015/5/27 15:28:16 - Wednesday Morning Accident Kills Novinger Man
2015/5/27 5:37:33 - Public Input Sought For Poosey Conservation Area Plan
2015/5/27 4:28:16 - Remains of Man Missing More Than 20 Years Found In Submerged Car
2015/5/27 4:12:43 - Missouri Man Dies After Being Bitten In Both Legs By Snake
2015/5/26 5:42:17 - Two Injured In ATV Accident
2015/5/26 4:21:12 - Inmate Sentenced To Life In Prison May Be Free Man This Summer
2015/5/26 4:07:52 - Police: 3 Children Hurt When Water Spout Uproots Bounce House
2015/5/25 5:57:00 - 10 Historical Facts About Memorial Day
2015/5/25 5:46:10 - Forgotten For Decades, Fallen NY Soldier Is Finally Honored
2015/5/22 17:55:36 - Woman Found Pushing Dead 3-Year-Old Son in Swing
2015/5/21 14:21:21 - NCMC Foundation Presents "Salute Awards"
2015/5/21 11:35:05 - Marshall Man, Accused Of Shooting At Police, Captured In Alabama
2015/5/21 11:25:26 - Police Surround Home Of Suspected Murderer In Sedalia
2015/5/21 10:20:00 - Daily Room Rate At Sunnyview Increases By Eight Dollars
2015/5/21 10:20:00 - Milling Work Scheduled To Begin Next Week In Trenton
2015/5/21 10:10:04 - Kansas Truck Driver Injured In U.S. 36 Accident
2015/5/21 10:07:54 - Putnam County Teens Injured In Late Night Accident
2015/5/21 10:00:00 - AP : Suddenlink Sold To European Company
2015/5/21 10:00:00 - Local Bank Purchases Tax Credits, In Hopes Of Improving Trenton's Downtown
2015/5/21 9:47:51 - Efforts Underway To Repair Lawn Damage At Grundy County Courthouse
2015/5/20 10:55:08 - Area Organizations Plan To Distribute Money-Saving Light Bulbs
2015/5/20 10:47:05 - Gallatin Library Receives $5,628 Grant
2015/5/20 10:00:00 - Area Rivals Tie For 3rd At Class 1 Boys Golf Tournament



Bookmark this article at these sites

                   

Listen to KTTN-FM