User Login    
 + Register
News : Classic Tech Support Scam Sees Resurgence
Posted by Randy on 2014/8/14 3:58:50 (288 reads) News by the same author

KANSAS CITY, MO (KCTV) - A classic scam is seeing a resurgence in some areas.
Click to see original Image in a new window

Earlier this week, the Better Business Bureau of Central Oklahoma said it's received calls from people in their area about a scam that involves "tech support" employees installing viruses on victims' computers and asking for financial information.

Here's how the scam works. Victims get a telephone call from someone claiming to be with tech support, usually from a well-known company such as Microsoft, telling them their computer is sending error messages, and they're detecting a virus on the computer. The scammer says only a tech support employee can remove the virus, but they first need access to the computer.

If the victim gives the OK, the caller will run a scan and point out how the virus has infected the computer. They then offer to remove the virus for a fee and ask for credit card information. Victims who allowed the caller remote access to their computers, whether they paid for the virus to be removed or not, reported difficulties afterwards, according to the FBI Internet Crime Complaint Center.

"Usually with this scam, the ‘tech support' employees just get credit card information, but now they're getting access to a victim's computer and installing harmful viruses," said Kitt Letcher, president and chief executive officer of BBB. "Oklahomans should be wary of anyone trying to gain access to their computer over-the-phone and should never give out financial information."

"He's called himself Ben, Tom, Charlie and Adam," said Charlotte Melson of Raytown, MO.

Melson got calls on her home phone and her cell phone, calls with area codes from multiple states.

"The first time he called me, I was like, ‘Oh my gosh, I'm getting this phone call. Something's wrong with my computer,'" she said.

Her skepticism kicked in just as she was about to press enter on a code the caller had given her.

The BBB of Kansas says this is often referred to as the Microsoft scam, and it's been going on and evolving for over a year.

The local Better Business Bureau said the caller directs a person to an error page that could scare anyone who doesn't know that the errors are old and insignificant.

"They'll pull up a few things and say, ‘This is going to crash your computer. Do you want your computer to crash?' They use a scare tactic," said Cherie Reese of the BBB of Greater Kansas City.

Once a person gives them remote access, the caller can monitor every keystroke, including bank passwords and credit card numbers.

"Microsoft is not just going to call you out of the clear blue and say that we need to fix your computer. Usually they wait for you to call them when you have a problem with your computer," Reese said.

The BBB said it's easier to fall for this type of phone call scam than an email phishing scam because a person can ponder an email, but the phone call puts them on the spot. They urge anyone to report calls like this to them and the Federal Trade Commission.

Those who were taken or even think they may have been, the BBB recommends that they file a fraud alert with the three main credit bureaus and change all of their passwords.

BBB recommends the following tips for people if they receive the "tech support" calls:

Don't relinquish control of your computer. You should never give control of your computer to a third party unless you can confirm it's a legitimate representative of a computer support team with whom you are already a customer. Do not purchase any software or services or visit any website to download software that will allow them to take control of your computer remotely.

Be wary of providing your financial information. You should rarely, if ever, provide credit card and other financial information over-the-phone, especially to anyone claiming to be from "tech support."

Record caller's information. Take the caller's information and report it to your local authorities, BBB and the Federal Trade Commission Complaint Assistant website. Neither Microsoft nor their partners make unsolicited phone calls to charge customers for computer security or software fixes.

Protect yourself and your computer. If you did allow a caller to access your computer and realize it's a scam, you should change the passwords for your computer, email and online banking accounts. Also, be sure to run a virus scan and consider placing a fraud alert on your credit report if you shared personal and banking information.

There also also these three links for complaints or questions.

BBB: ... e-a-complaint/get-started

FTC: ... it-consumer-complaint-ftc


Printer Friendly Page Send this Story to a Friend Create a PDF from the article

Other articles
2015/10/7 11:56:16 - Food Prices Continue To Rise For Missourians
2015/10/7 11:34:43 - SUV Hits Farm Vehicle In Gentry County
2015/10/7 11:31:22 - Clinton County Accident Injures Maysville Man
2015/10/7 11:30:00 - Polo Bank Robber Receives Prison Sentence
2015/10/7 6:47:44 - Police Begin Death Investigation After Body Found In Hannibal Home
2015/10/7 6:43:01 - Roughly 6000 Federal Inmates To Be Released
2015/10/7 6:30:00 - Chillicothe Fire Department / Red Cross / Wellness Committee Working To Reduce Deaths, Injuries Due To Fires
2015/10/7 6:25:15 - Missouri Department Of Conservation Expands Pheasant Hunting Statewide
2015/10/7 4:24:58 - Trouble Still Finds Franklin County Missouri Man Who Killed Two Intruders
2015/10/7 4:19:33 - Dog Shot During Dispute Between Neighbors
2015/10/7 4:14:25 - Man Jumps Off Bridge While Running From Police
2015/10/7 4:11:23 - Man Dies After Jumping From 3rd Floor Window In Handcuffs
2015/10/7 4:07:39 - MU Students Protest Inside Jesse Hall After Report Of Racism
2015/10/7 4:03:32 - Missouri Hospitals Seeing More Opioid Addiction
2015/10/7 3:52:55 - Expert Recommends Replacing Older Smoke Detectors
2015/10/7 3:50:00 - Atlanta Man Sentenced For Fraud Scheme That Used Homeless To Cash Counterfeit Checks
2015/10/6 16:32:42 - Penney High School's Cornelius Finishes 3rd At Sectionals, Advances To State
2015/10/6 15:42:23 - One Vehicle Accident Reported Near Livonia
2015/10/6 15:32:20 - Parent-Teacher Conferences At Princeton R-V Begin Thursday, October 15
2015/10/6 15:27:50 - Parent-Teacher Conferences Begin Next Week At Trenton R-IX
2015/10/6 15:23:24 - Petition Seeks Closure Of Rural Grundy County Road
2015/10/6 15:18:48 - Grundy County Sheriff Announced As Missouri Day Opening Ceremony Speaker
2015/10/6 15:11:08 - Missouri Day Parade Starting Time Moved
2015/10/6 15:05:28 - Daviess County Accident Results In Hospital Trip and Arrest
2015/10/6 12:50:00 - DGB Back With Titans After Recent Arrest
2015/10/6 11:33:50 - Astros Play Yankees For Season Survival, Trip To Kansas City
2015/10/6 11:26:32 - Trenton Volleyball Goes 1-2, Wins Third Place At Carrollton Tournament
2015/10/6 11:18:57 - Trenton Middle School Wins Saturday Softball Tournament
2015/10/6 10:36:32 - Lathrop Earns Top Seed For Class 2, District 15 Softball
2015/10/6 10:26:09 - Trenton Will Be #1 Seed At Class 2, District 16 Tournament

Bookmark this article at these sites


Listen to KTTN-FM