Phone calls from scammers are notifying customers they are past due on their bills and demanding immediate payment to avoid service disconnection. KCP&L does not use this communication process in respect to disconnection and always provides several days notice if one may happen.
Emails are also circulating that contain a fake utility bill with a falsified account number and company name and links to a malicious site. We arenâ€™t aware of any instances where KCP&L bills have been faked. However, some customers have received emails that appear to come from PG&E or say "KCP&E energy statement." If you receive a message like this, you should delete it immediately.
Below is an example of what this message might look like.
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Tips to protect yourself
Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
For customers using KCP&Lâ€™s online bill pay system, always make online payments directly through kcpl.com.
Never provide personal information via email or click any suspicious links.
Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an e-mail requesting this information in respect to your utility bill, without also verifying that person is with KCP&L through calling KCP&Lâ€™s Customer Contact Center.
If you have any questions about the legitimacy of a phone call or email, please call us at 888-471-5275. to confirm it was from KCP&L. For more information on fraud alerts, click here.