NORTH FT. MYERS, FL (WFTX/CNN) – A Florida woman got a surprise in her credit card statement.
After her husband filled up with gas, a bill for nearly $10,000 was charged to the card.
“He filled his car up,” Susan Gower said. “Maybe $20 worth or something like that.”
They tried to use the card the next day but found out they were over their limit. That’s when they checked the account and saw a charge of $9,949.36 from the Valero gas station where he filled up for more than 27,000 gallons of gas.
“It was just shocking,” Gower said. “The bank just said get with Valero and have them reverse the charges.”
But it wasn’t that simple.
The station’s manager said that couldn’t be done. Two weeks later, after Valero’s corporate customer service got involved, Gower’s account was credit back the money it was charged.
Gower said she was frustrated the station’s manager wouldn’t admit the mistake.
“It stemmed from the glitch in his gas pump,” Gower said. “He just wouldn’t ever own up to the fact he was wrong.”
The erroneous charge created several headaches. While the account was frozen, Gower was unable to access reward points and was forced to pay for two rental cars out of pocket.
She was hoping the gas station owner would reimburse that money, but she was unable to reach him.
When contacted about the incident, the owner hung up.
“I’m a teacher and 10-year-olds know they need to own up to their mistakes and try to make it right and apologize,” Gower said. “That’s what makes me mad.”